- Compensation Information
- Complaints procedure
- Onboarding and EPIC FAQs
- Traffic and Road Logistics
Information on Compensation
Here you can find out more about the role of the Independent Advisory Service, Independent Compensation Panel, and the Independent Complaints Commissioner.
Building the tunnel is a major construction project and some of our work will have an impact on local communities. We are absolutely committed to keeping this to a minimum. We are using construction techniques and equipment that will minimise disruption and we are also committed to letting you know what work will be happening and when.
It’s really important that we understand if you feel our works affect you. So if you work shifts, work from home, have a medical condition, are house bound, are vulnerable or are a business suffering a financial loss, please let us know.
The following documents provide more information:
Information on compensation documents
The Independent Advisory Service gives independent advice to those affected by Tideway works. Tideway mitigation and compensation policies, explaining how they work and how you may benefit from them.
The ICP is a Panel of experts drawn from a variety of disciplines, including noise and vibration, compensation, exceptional hardship, building surveying, engineering and medical matters. They will assess all claims using their experience, knowledge and the evidence presented to them. The work of the ICP is described in Tideway’s Non-Statutory Off-Site Mitigation and Compensation Policy. It’s important that all claims go to the ICP as this provides assurance that all claims are assessed consistently and fairly.
If you are not satisfied with the response you receive from the Independent Compensation Panel, you may contact the Independent Complaints Commissioner (ICC), who will ensure that the correct process has been followed.
The ICC will also investigate unresolved complaints to ascertain whether the project has met its commitments and complied with agreed policies and procedures.